Privacy Policy — vs1789

1.1 Registration Data

When you create a vs1789 account, we collect the information you provide during registration. This includes your full legal name, date of birth, mobile phone number, email address (if provided), and the payment method details you register with your account (such as your bKash or Nagad mobile wallet number). This data is necessary to create and maintain your account and to verify your identity as required by our internal compliance procedures.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, vs1789 may request and collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth registration certificate. We may also collect proof of address and proof of payment method ownership. KYC documents are stored securely and accessed only by authorised compliance personnel.

1.3 Transaction and Financial Data

We record all financial transactions conducted on the vs1789 platform, including deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; withdrawals; bonus credits; wagering activity; and account balance history. Transaction records are retained in accordance with our data retention policy and applicable legal obligations.

1.4 Usage and Technical Data

When you access and use vs1789, we automatically collect certain technical data including your IP address, device type, operating system, browser type, session duration, pages visited, game sessions initiated, and betting activity. This data helps us operate the platform reliably, detect suspicious activity, and improve the user experience for Bangladesh players.

1.5 Communications Data

If you contact vs1789 via email, live chat, or any other support channel, we retain records of that correspondence including your contact details, the content of your messages, and the resolution of your enquiry. This data is used to manage your support requests and improve our service quality.

1.6 Cookies and Tracking Technologies

vs1789 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse platform performance. Essential cookies are necessary for the site to function and cannot be disabled. Non-essential analytics cookies may be disabled via your browser settings. By continuing to use vs1789 with cookies enabled, you consent to our use of cookies as described in this Policy.

2.1 Account Operation

The primary purpose for which vs1789 processes your personal data is to operate and maintain your player account. This includes processing deposits and withdrawals, settling bets and game outcomes, applying bonuses, and communicating with you about account-related matters such as verification requests, transaction confirmations, and security alerts.

2.2 Identity Verification and Fraud Prevention

vs1789 uses your registration and KYC data to verify your identity, confirm your age (21+ requirement), and prevent fraudulent activity on the platform. We may cross-reference your data against internal records and third-party verification services to confirm the accuracy of the information you have provided. Where fraud or suspicious activity is detected, we may share relevant data with appropriate authorities.

2.3 Legal and Regulatory Compliance

vs1789 retains and processes certain categories of personal and financial data to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming obligations. Data retained for compliance purposes will be held for the minimum period required by applicable law.

2.4 Platform Improvement and Analytics

We use aggregated and anonymised usage data to analyse platform performance, identify technical issues, understand player behaviour patterns, and develop improvements to the vs1789 experience for Bangladesh players. This analysis does not involve identifying individual players by name and is conducted using pseudonymised data wherever possible.

2.5 Marketing Communications

With your consent, vs1789 may send you promotional emails or SMS notifications about new games, seasonal promotions (such as BPL cricket betting offers, Eid bonuses, or Pohela Boishakh specials), and other platform news. You may withdraw your consent to marketing communications at any time by emailing [email protected] or by following the unsubscribe instructions in any marketing message. Withdrawal of marketing consent does not affect your ability to use the platform.

3.1 Game and Technology Providers

To deliver the full range of games and betting markets on the vs1789 platform, we share limited player data (such as account identifiers and session tokens) with our game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the data necessary to operate their games within the vs1789 environment and are contractually bound to handle that data in accordance with applicable data protection standards.

3.2 Payment Processors

To process deposits and withdrawals, vs1789 shares relevant financial and identity data with payment processors and mobile financial service providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. Data shared with payment processors is limited to what is strictly necessary to complete the transaction and is handled in accordance with those providers' own security standards.

3.3 Legal Authorities

vs1789 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vs1789, our players, or the public. We will inform you of any such disclosure where we are legally permitted to do so.

3.4 No Sale of Data

vs1789 does not sell, rent, or otherwise transfer your personal data to any third party for that party's own commercial or marketing purposes. Any data sharing described in this Policy is conducted strictly on a need-to-know, contractual basis, with data protection obligations imposed on all data recipients.

4.1 Retention Periods

vs1789 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. As a general guideline, active account data is retained for the duration of the account relationship plus a minimum post-closure period to satisfy legal and compliance obligations. Transaction records and KYC documents are subject to longer retention periods in accordance with anti-money laundering requirements. Where data is no longer required, it is securely deleted or anonymised.

4.2 Security Measures

vs1789 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments, and secure disposal procedures for data that is no longer required.

4.3 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, vs1789 will take prompt steps to contain the breach, assess its impact, and notify affected players as required. Notifications will be sent to the contact details held on your registered vs1789 account.

6.1 Updates to This Policy

vs1789 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, the updated Policy will be published on the vs1789 website with a revised effective date. Your continued use of the platform after the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

6.2 Governing Language

This Privacy Policy is written in English, which is the official language of the vs1789 platform for all legal documents. In the event of any ambiguity or inconsistency between this English-language Policy and any translation or summary, the English version shall prevail.

6.3 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vs1789 handles your personal data, please contact our Data Protection team at [email protected]. Please include your registered mobile number and a clear description of your enquiry in all correspondence. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).