vs1789 Frequently Asked Questions

vs1789 may ask you to verify your identity as part of our KYC (Know Your Customer) process. Accepted documents include your National Identity Card (NID), passport, or birth registration certificate. You may also be asked to provide proof of your payment method — for example, a screenshot of your bKash or Nagad wallet showing your registered number. Upload documents by emailing [email protected] with your account mobile number.

The minimum age to open and use a vs1789 account is 21 years. This policy applies to all players in Bangladesh. If a player is found to be under 21 at any point, their account will be permanently closed and any balance will be returned to the original payment source. We verify age at registration and may request identity documents at any time.

To reset your vs1789 password, contact our support team at [email protected] from the email address or mobile number registered to your account. Include your registered mobile number and a brief description of the issue. Our team is available 24/7 Bangladesh Standard Time (BST, UTC+6) and will verify your identity before issuing a password reset link or temporary credentials.

No. Each player is permitted exactly one vs1789 account. Duplicate accounts are strictly prohibited and may result in the closure of all associated accounts and the forfeiture of any balance held across them. If you believe you have accidentally created a duplicate, contact [email protected] immediately to resolve the situation before it affects your funds.

To close your vs1789 account, email [email protected] from your registered email address with the subject line "Account Closure Request" and include your registered mobile number. Any remaining balance will be returned to your registered payment method before the account is closed. If you are closing your account due to gambling concerns, please consider our self-exclusion option instead — it offers more structured support.

To deposit via bKash on vs1789, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to send a payment from your bKash wallet to the vs1789 merchant number displayed. Once the bKash transaction is confirmed, your vs1789 account balance is updated — typically within a few minutes.

bKash deposits on vs1789 are processed instantly in most cases and usually appear in your account balance within 1 to 5 minutes of a successful bKash transaction. If your balance has not updated after 15 minutes, contact [email protected] with your bKash transaction ID and registered mobile number so our team can investigate promptly.

The minimum deposit on vs1789 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though very large deposits may trigger additional identity verification as part of our responsible gaming and anti-money laundering procedures.

The minimum withdrawal amount on vs1789 is ৳500 BDT. Withdrawals are processed to your registered payment method — bKash, Nagad, Rocket, or Upay — and the account name on your wallet must match the name on your vs1789 account. Withdrawals to third-party numbers are not permitted. Processing times are typically within a few hours for mobile wallet withdrawals.

vs1789 processes withdrawal requests within 1 to 24 hours in most cases. Mobile wallet withdrawals via bKash and Nagad are usually the fastest, often completing within a few hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days. Withdrawals submitted after peak hours may be processed the following morning Bangladesh Standard Time.

vs1789 does not charge its own deposit or withdrawal fees. However, your mobile financial service provider — such as bKash or Nagad — may apply their standard transaction fees as per their own fee schedule. We recommend checking your bKash or Nagad app for the current applicable rates before initiating a transfer.

vs1789 offers a wide range of casino games including live dealer tables (baccarat, roulette, blackjack, Teen Patti) powered by Evolution Gaming and Ezugi; online slots from Pragmatic Play, NetEnt, and Microgaming; crash games including Aviator by Spribe; and a dedicated sports betting section covering cricket, football, kabaddi, and more. New games are added regularly.

Yes. vs1789 offers betting markets for BPL (Bangladesh Premier League) matches as well as other major cricket tournaments including the IPL, T20 World Cup, and ICC events. You can bet on match winners, top batsmen, over/under totals, and a range of in-play markets during live BPL games. Visit the Cricket section of vs1789 to view currently available fixtures and odds.

Yes. vs1789 is fully optimised for mobile play on Android and iOS smartphones. The platform runs directly in your mobile browser — no app download is required. Simply visit vs1789.pro in Chrome, Firefox, or Safari on your phone to access the full game library, deposit, withdraw, and manage your account. The mobile experience is identical to the desktop version.

RTP percentages on vs1789 slots vary by game and provider. Most Pragmatic Play, NetEnt, and Microgaming titles available on vs1789 have published RTPs between 94% and 97%. You can find the RTP for a specific slot in that game's information or help screen, usually accessible via a "(i)" icon inside the game. Higher RTP titles offer better theoretical long-term return, but outcomes on every spin remain random.

All games available on vs1789 are supplied by internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generator (RNG) technology and are independently audited for fairness. vs1789 does not alter game outcomes — results are determined entirely by the provider's certified RNG systems.

vs1789 offers a welcome bonus to newly registered players on their first deposit. Bonus details including the match percentage, maximum bonus amount in BDT, and any wagering requirements are displayed on the vs1789 Casino page and communicated at the time of registration. Bonuses are subject to wagering requirements before any associated winnings can be withdrawn — always check the current terms before claiming.

Wagering requirements on vs1789 refer to the number of times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in eligible bets before withdrawing bonus-derived winnings. Specific wagering requirements vary by promotion — full details are provided when a bonus is offered or claimed.

Yes. vs1789 runs seasonal promotions timed around key moments in the Bangladesh calendar, including Eid al-Fitr, Eid al-Adha, Pohela Boishakh (Bengali New Year), BPL cricket season, and IPL season. These promotions may include deposit match bonuses, free spins on selected slots, or enhanced cricket betting odds. To stay updated on current offers, check the vs1789 Casino page or contact support.

Yes. All vs1789 bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the promotion. If wagering requirements are not met within the expiry window, the bonus and any associated winnings are removed from the account. The specific expiry period is stated in the terms and conditions for each individual bonus offer.

vs1789 uses SSL (Secure Socket Layer) encryption across all connections to protect your personal data and financial transactions. Account information is stored securely and never shared with third parties for advertising purposes. Our games are supplied by certified international providers. While we do not make claims about specific regulatory approvals, vs1789 operates as a fair play platform committed to player security and data protection.

To self-exclude from vs1789, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your registered mobile number and your preferred exclusion period — options include 6 months, 1 year, 3 years, or indefinite. Self-exclusion takes effect within 24 hours. During the exclusion period, your account is suspended and all marketing communications are stopped.

Yes. vs1789 allows players to set daily, weekly, or monthly deposit limits on their accounts as part of our responsible gaming tools. To activate or adjust a deposit limit, contact [email protected] with your registered mobile number and the limit amount you want applied. Reductions take effect immediately; increases are subject to a mandatory cooling-off period to prevent impulsive decisions.

vs1789 support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). The fastest way to reach our team is by emailing [email protected] from your registered email address. Include your registered mobile number and a clear description of your issue so we can locate your account and respond promptly. We aim to respond to all queries within a few hours.